Returns for Buyer's convenience are not permitted and may only reject products for failure to meet product specifications.
Prior to returning any product, Buyer must submit a return authorization ("RA") to Tresics. RA request must be received by Tresics within 14 days of order delivery. RA request received after then will be automatically disqualified.
Upon Tresics' confirmation of Buyer's right to return, Tresics shall at its discretion issue an RA requiring Buyer to return the product freight prepaid in accordance with Tresics' instructions in its original packaging and condition without alteration within 14 days following the RA issue date.
All returns must be accompanied by the RA number and a brief explanation of the reason for the return. Product returned to Tresics must agree exactly with the part numbers and quantities authorized for the return in the RA.
Following Tresics evaluation of returned product, Tresics shall notify Buyer whether the return has been approved or rejected.
Tresics shall at its discretion either issue Buyer a credit for the purchase price of the product or ship Buyer replacement product for approved returns.